Terms of Service

1. Acceptance of Terms

By accessing or using IronCase ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a law enforcement agency or other organization, you represent that you have the authority to bind that organization to these Terms.

The Service is designed exclusively for use by authorized law enforcement personnel and criminal justice agencies. Unauthorized access or use is strictly prohibited and may result in civil and criminal penalties.

2. Authorized Use

2.1 Eligible Users

The Service is available only to:

• Federal, state, and local law enforcement agencies
• Authorized personnel within qualifying criminal justice agencies
• District Attorney offices and prosecutors
• Entities with valid Information Exchange Agreements

2.2 User Responsibilities

• Maintain confidentiality of account credentials
• Complete required CJIS Security Awareness Training
• Use the Service only for legitimate law enforcement purposes
• Comply with all applicable federal, state, and local laws
• Report suspected security incidents immediately

3. Criminal Justice Information (CJI)

The Service processes Criminal Justice Information as defined by the FBI CJIS Security Policy. By using the Service:

• You acknowledge that all CJI access is logged and audited
• You agree to handle CJI in accordance with CJIS Security Policy requirements
• You understand that misuse of CJI may result in criminal prosecution
• You consent to background checks as required for CJI access

4. AI-Powered Features and Human-in-the-Loop

The Service includes AI-powered analysis features. You understand and agree that:

• AI Assists, Humans Decide: All AI-generated conclusions, recommendations, and analyses require human review and approval before being treated as official findings
• AI outputs are investigative aids, not substitutes for professional judgment
• You are responsible for verifying AI-generated content before use in official proceedings
• Sensitive actions (viewing PII, warrant drafting, arrest recommendations) require appropriate human approval

5. Evidence and Chain of Custody

When using the Service for evidence management:

• You are responsible for maintaining proper chain of custody documentation
• Digital evidence stored in the Service is protected with AES-256 encryption and SHA-256 hash verification
• All evidence access is logged and timestamped for audit purposes
• You must follow your agency's evidence handling procedures

6. Data Ownership

Your agency retains ownership of all case data, evidence, and information entered into the Service. IronCase:

• Does not claim ownership of your data
• Will not access your data except as necessary to provide the Service
• Will not share your data with third parties except as required by law
• Will provide data export capabilities upon request
• Will securely delete your data upon termination, subject to legal holds

7. Service Availability and Support

IronCase strives for 99.9% uptime but does not guarantee uninterrupted service. We will:

• Provide reasonable advance notice of scheduled maintenance
• Maintain 24/7 incident response for critical issues
• Provide technical support during business hours
• Communicate service disruptions promptly

8. Prohibited Activities

You agree not to:

• Access the Service for personal, non-law enforcement purposes
• Share account credentials or allow unauthorized access
• Attempt to circumvent security controls
• Use the Service to violate constitutional rights
• Export CJI in violation of applicable regulations
• Introduce malware or malicious code
• Interfere with or disrupt the Service

9. Compliance

9.1 CJIS Security Policy

The Service is designed to comply with FBI CJIS Security Policy requirements. Your agency must maintain a valid CJIS Management Control Agreement.

9.2 CalECPA (California Users)

For California law enforcement users, the Service includes CalECPA compliance tracking features. Users remain responsible for ensuring compliance with warrant requirements and notification obligations.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IRONCASE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, CASE OUTCOMES, OR PROSECUTION RESULTS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

IronCase's total liability shall not exceed the fees paid by your agency in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless IronCase from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any applicable laws.

12. Termination

Either party may terminate this agreement:

• With 30 days written notice
• Immediately upon material breach by the other party
• Upon determination that the other party has violated CJIS Security Policy requirements

Upon termination, we will provide reasonable assistance to export your data in a standard format.

13. Modifications to Terms

We may modify these Terms at any time. We will provide 30 days notice of material changes. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in San Francisco County, California.

15. Contact Information

For questions about these Terms: